Shipping policy

Shipping Information

We aim to dispatch all orders within 1–2 business days of receiving payment. During peak periods or exceptional circumstances, dispatch times may be slightly extended. If there is any delay with your order, we will notify you promptly.

United States

Estimated delivery: 4–15 business days after dispatch

Shipping:
$7.95 for orders $50.00–$98.99
$13.95 for orders under $50.00

Free Shipping:
Orders over $99

All orders are fully tracked, and all applicable U.S. import duties and tariffs are included in your order total. There are no hidden or extra fees on delivery.

You will receive a tracking number by email once your order has been dispatched, allowing you to follow its journey from dispatch to delivery.

New Zealand

Estimated delivery: 1–3 business days after dispatch

Shipping:
$7.95 for orders $0–$98.99

Free Shipping:
Orders over $99

All orders are fully tracked, and shipping rates are calculated at checkout based on your location and order size.

You will receive a tracking number by email once your order has been dispatched, allowing you to track your shipment through to delivery.

Additional Information

Please ensure your shipping address is complete and accurate when placing your order. North Park Pets is not responsible for delivery issues caused by incorrect or incomplete address details.

Delivery timeframes are estimates only and may vary depending on your location, shipping carrier, customs processing, and other external factors. While we do our best to meet these estimates, specific delivery dates cannot be guaranteed.

All orders are shipped from New Zealand. In rare cases, customs inspections or delays may occur, which are outside our control.